How To Use Label Chats?

Modified on Wed, 15 May at 6:24 AM

Segmentation is one of the most important and powerful marketing tactics that helps personalize messages and drive more sales. 

Label chats in WhatsApp help you do exactly that. You can sort chats by topic, create custom filters, and find messages based on different criteria. 

Organize your chats efficiently with these simple labeling steps.

Once you’ve linked your ControlHippo inbox with the WhatsApp Business API, you can add labels to a single chat on ControlHippo. Here’s how. 

Step 1: Open the chat you want to label. 

Step 2Click on the “i” button at the top right corner. 

Step 3: Click on “Labels” and assign one. 

Delete labels with these quick steps.

You can seamlessly delete or edit labels from the ControlHippo dashboard. Here’s how. 

Step 1: Open the chat whose label you want to delete. 

Step 2Click on the “i” button at the top right corner. 

Step 3: Click on the small “x” beside the label name. 

Enhance chat organization by utilizing labels for quick and easy filtering.

You can filter chats using labels and find relevant chats. Here’s how. 

Step 1: Click on More in the left panel. 

Step 2: Click on Labels and choose the label based on the chats you want to filter. 

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