How to auto-assign the unassigned chats

Modified on Sat, 29 Mar at 7:25 AM

How to auto-assign the unassigned chats?

Step 1: Log in to the ControlHippo Dashboard using your credentials.

Step 2: Navigate to the Settings option from the menu.

Step 3: In the Settings, select Account Settings.

Step 4: Enabling the Auto-Assign Unassigned Chats toggle will automatically assign the chat to the first user who responds to it.

Step 5: If you disable this toggle, the chat will remain unassigned even if the first user responds to it.

NOTE: Only the admin and owner can have access to this feature.

If you have any further questions or concerns, please feel free to contact us at support@controlhippo.com.