ControlHippo AI Hub - FAQ

Modified on Fri, 22 Nov at 6:29 AM

What is the AI Hub in ControlHippo?

The AI Hub in ControlHippo is a section of the ControlHippo platform that uses artificial intelligence to make communication and operations easier and more efficient. It helps businesses automate customer interactions using AI features like importing website content, sending automatic replies, and suggesting responses in chats. This saves businesses time, increases productivity, and improves the customer experience.

How AI Hub Can Help in Business and Support

  1. Improving Customer Support Efficiency
    AI Hub helps customer support teams by providing quick and accurate replies. This lets teams handle more customer questions at once, which leads to better customer satisfaction.

  2. Personalized Customer Experience
    AI Hub can use information from your website to create replies that fit each customer’s needs. This ensures customers get the right answers and makes their experience better.

  3. Saving Costs
    By automating simple tasks, businesses don’t need as many support staff to handle basic questions. This saves money and is especially helpful for small and growing businesses that want to expand without hiring more people.

  4. Making Better Decisions
    AI can analyze customer conversations and give helpful insights. This helps businesses understand what customers need and make better decisions.

  5. Maintaining Consistent Quality
    AI Hub ensures every customer gets accurate and up-to-date answers. This keeps the quality of service high and builds trust with customers.

  6. Solving Problems Faster
    With automated replies and real-time updates, businesses can quickly find and fix problems. This helps solve issues faster and improves customer service.

  7. Handling Growth
    As a business grows, AI Hub makes it easier to manage more customer interactions without needing to hire more staff. Automation helps businesses keep up with more customers while still providing great service.

How do I access the AI Hub in ControlHippo?
The AI Hub is on the sidebar of the ControlHippo dashboard. Click on it to open the AI features.

What happens when I click the "Import Website" button in the AI Hub?
When you click the "Import Website" button, you'll go to a page where you can enter:

  • Document Name: A name for the document (e.g., "Control Hippo Website").
  • Content to Import: The website URL (e.g., https://controlhippo.com/).

How do I know if my document is being processed and how can I manage it?
After you click "Submit", the document will start processing, and the status will show as Processing.
Once processing is finished, the status will change to Ready. If something goes wrong, the status will change to Failed.
You can view the status of your document (Processing, Ready, or Failed) and the time it was created. Additionally, you can delete the document from the "Action" column if needed.

What happens if I try to import a website URL that I’ve already added?
If you try to import a URL that already exists, you’ll see this message:
"Content URL already exists."

How does the AI-generated response work in the chat?
After importing a website, when a customer sends a message (e.g., "Hi") in the chat, the AI will automatically send a response (e.g., "Hello! How can I assist you today?").
You’ll see the AI response in the text box with two buttons:

  • Send will send the response to the customer.
  • Cancel will close the text box without sending the response and let you type your own reply.

Can I edit the AI-generated response before sending it?
Yes, you can change the AI response before sending it.
Just edit the response in the text box, and then click Send to send the updated message.

How do I send my own message instead of the AI-generated one?
If you don’t want to send the AI’s response, click Cancel, and you’ll get an empty text box to type your own message.

How do I know if the AI-generated response has been sent?
After sending the response (either automatically or after editing), the text box will close, and the message will be sent to the customer.

How can I enable or disable AI-generated suggestions in the chat?
In the chat text box, you’ll see a button that lets you enable or disable AI chat.

  • When AI chat is enabled, the system will automatically suggest responses based on customer messages.
  • When AI chat is disabled, no AI-generated suggestions will be shown, and you can manually type your own responses.

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