How to use Resolve & Unresolved Chat?

Modified on Wed, 18 Sep at 9:07 AM

Step 1: Open the ControlHippo dashboard and click on the “Chats” option in the top left corner.

Step 2: Select the chat you want to resolve and vice versa.

Step 3: To go back to your resolved chat, click on the “More” option.

Step 4: To check any unresolved issues, click on the “Unresolved” chat option.