FAQ Document for ControlHippo Flow Builder

1. What is the ControlHippo Flow Builder?

ControlHippo’s Flow Builder is a tool that helps businesses automate and manage their WhatsApp communication processes. With a simple interface, businesses can create custom flows to engage customers effectively through WhatsApp for tasks like customer support, marketing, and updates.

2. How do I create a flow in ControlHippo?

To create a flow in ControlHippo, follow these steps:

1. Log in to ControlHippo: Access your dashboard.
2. Navigate to Flow Builder: From the main dashboard, go to the Flow Builder section.
3. Click on Create Flow: Start by clicking the "Create Flow" button.
4. Enter Flow Details:
   • Provide a Flow Name to identify the flow.
   • Choose the WhatsApp Number for the flow (select WhatsApp Business if necessary).
5. Select Template Category:
   • Utility: For requests or updates like transaction details.
   • Marketing: For promotional updates or invitations.
6. Build the Flow: Add steps to the flow, including messages or questions.
7. Save and Activate: Once you have finished designing the flow, save it and activate it to make it live.
8. Manage Flows: You can view, edit, or delete flows from the "All Flows" table in the dashboard.

3. How do I manage multiple flows?

In the "All Flows" table, you can:

• View: Preview the flow’s structure.
• Edit: Modify the flow to make changes.
• Delete: Remove the flow permanently.
• Track Status: Monitor whether the flow is active or inactive.

4. What types of messages can I send in a flow?

The Flow Builder allows you to send various types of messages, including:

• Text: Standard text-based messages.
• Audio: Send voice messages.
• Video: Share video content.
• Document: Attach documents like PDFs.
• Image: Share images in your communication.

5. How do I ask questions in a flow?

You can add Questions as part of your flow:

1. Add a Question Step: Choose to ask the user a question.
2. Configure Answer Variants: Define predefined answers that the user can select from.
3. Save Answers: Use the “Save Answer in a Variable” option to store responses for future actions, such as triggering a follow-up step.

6. What happens if the customer provides an unexpected answer?

If the flow encounters an unexpected response (like a text that doesn’t match any predefined options), the flow will stop. This interruption helps avoid confusion and ensures clarity. To continue the flow, you will need to manually re-select and resend the flow.

7. Can I integrate the flow with my existing business systems?

The current documentation does not specify integration with external systems. The flow is primarily designed to interact within the WhatsApp environment.

8. Can I use ControlHippo for WhatsApp Business?

Yes, ControlHippo supports WhatsApp Business. You can choose the additional fields specific to WhatsApp Business when setting up the flow.

9. How do I restart a flow if it stops working?

If the flow stops working due to an unrecognized message or incorrect input, you can restart it by:

1. Selecting the flow again.
2. Resending the flow to begin from the initial step.