How to Enhance AI Knowledge Base with Multiple Website Scraping

Modified on Sat, 29 Mar at 10:39 AM

An AI Knowledge Base within ControlHippo is a centralized repository that leverages artificial intelligence to manage, retrieve, and deliver information effectively. By utilizing AI technologies such as natural language processing (NLP) and machine learning (ML), ControlHippo's AI Knowledge Base enhances both customer support and internal operations.

Key Uses and Importance:

Enhancing Customer Self-Service:
- Empowers customers to find solutions independently through AI-driven FAQs and interactive guides, reducing the need for direct support interactions.
Reducing Operational Costs:
- Automates responses to common inquiries, decreasing the workload on support teams and lowering overall operational expenses.
Accelerating Employee Onboarding and Training:
- Provides new employees with instant access to training materials and company policies, facilitating a faster and more efficient onboarding process.
Ensuring Consistent Knowledge Delivery:
- Maintain uniformity in information dissemination, ensuring that both customers and employees receive accurate and up-to-date information.
Boosting Content Creation and Management:
- Utilizes AI to analyze trends, suggest content updates, and even generate new content, keeping the knowledge base relevant and comprehensive.
Simplifying Knowledge Discovery:
- Employs NLP to understand user queries, enabling quick and intuitive searches that enhance user experience

Step 1: Log in to the ControlHippo Dashboard using your credentials.

Step 2: Navigate to the AI Hub button as shown below:

Step 3: Click the "Import Website" button in the top right corner.

Step 4: A dialog box will appear. Enter the document name, insert the website link, and click "Send."

Step 5: Wait for the status to change from "In Progress" to "Ready."

If you have any questions or need assistance, please contact us at [email protected]. We're here to help.