How to use the auto reply feature

How to use the auto-reply feature?

Auto reply: It's an out-of-office feature that lets you send custom messages to customers when you're unavailable.

Step1:  Login to the Controlhippo dashboard:  https://dashboard.controlhippo.co

Step 2: Navigate to the Settings option from the menu.

Step 3: Navigate to the Workspace setting in which you will find an option of “Auto Reply”

Step 4: You can turn the auto-reply feature ON/OFF from here.

Step 5: If you turn on the auto-reply, click the pencil icon to edit the message you want to send to your contacts.

Step 6: After that, you can add your time zone based on your locality.

Step 7: You can set your out-of-office timings so that an automatic reply message is sent when you're unavailable.

• For example, select the day(s) you wish to set your unavailable hours (e.g., Monday, Tuesday, etc.).Click on the time fields to enter your unavailable start and end times. 

• For instance, if you are unavailable from 11:00 AM to 1:00 PM on Monday, choose Monday and set the time range accordingly.

• If you need to add more time slots for that day, use the + button.

• To remove a time slot, simply click the delete (trash can) icon next to it.

Step 8: If the Always On toggle is enabled, the auto-reply message will be sent for the entire day, regardless of your specified hours

Step 9: Then click on the "Save" button.

Important Note:

• Only admins have access to this feature.

If you have any further questions or need assistance, please feel free to contact us at [email protected]. We're here to help!