What should be done when QR code is not generated

Modified on Sat, 29 Mar at 9:09 AM

If a QR code is not generated in WhatsApp, it typically indicates an issue with the system, browser, network, or WhatsApp itself.

Network Issues – A slow or unstable internet connection can prevent the QR code from loading.
Browser Compatibility Issues – WhatsApp Web may not work properly on outdated or unsupported browsers.
Cache & Cookies Problems – A Corrupted browser cache or cookies can interfere with QR code generation.
Server-Side Issues – If WhatsApp’s servers are down or facing technical issues, the QR code may not load.
Ad Blockers or Extensions – Some browser extensions or ad blockers may prevent the QR code from being displayed.
Device Camera Issues – If using WhatsApp Business API, the device camera must be functional to scan QR codes properly.
Session Expired – If the session times out before loading, the QR code may not appear.

Question: Unable to generate QR code while reconnecting the number. What should I do?

Solution: Please follow these troubleshooting steps:

Refresh the page.
Clear your browser's cache and cookies.
Log out and log back in, then try generating the QR code again.
Disconnect the number from the phone, reconnect it, and then generate the QR code.

If the issue persists after trying these steps, please reach out to us at support@controlhippo.com for further assistance.