The "Session Not Active" error in ControlHippo's WhatsApp integration indicates that the connection between ControlHippo and your WhatsApp account has been disrupted. This disruption prevents the system from sending or receiving messages through WhatsApp.
Question: When a customer tries to send a message to their clients, they receive an error saying "Session Not Active." What should be done?
Solution: The reason behind this is that the server did not receive certain events, preventing the database from updating correctly.
Troubleshooting Steps:
Clear the cache and cookies of your browser.
Try to log out and log in again.
Disconnect the number from your phone (steps below).
Go to ControlHippo—you will see a red notification to reconnect the number.
Click on the "Reconnect" button.
Rescan the QR code to reconnect the number.
Steps to Disconnect the Number from Your Phone:
Open WhatsApp and go to Settings.
Click on Linked Devices.
Remove the device where ControlHippo is connected.
Even if the issue is not solved if the issue persists after trying these steps, please reach out to us at support@controlhippo.com for further assistance.
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