How to hide unassigned chats from sub-users.
Step 1: Log in to the ControlHippo Dashboard using your credentials.
Step 2: Navigate to the Settings option from the menu.
Step 3: In the Settings, select Account Settings
Step 4: If you enable the Control Unassigned Chats Visibility toggle, chats not assigned to any user will be hidden from all users and will move to the Unassigned filter.
Step 5: If you disable this toggle, all users will be able to see chats that are not assigned to anyone.
NOTE: Only the admin and owner can have access to this feature.
If you have any further questions or concerns, please feel free to contact us at [email protected].
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