How to hide unassigned chats from sub-users

Modified on Sat, 29 Mar at 7:21 AM

How to hide unassigned chats from sub-users.

Step 1: Log in to the ControlHippo Dashboard using your credentials.

Step 2: Navigate to the Settings option from the menu.

Step 3: In the Settings, select Account Settings

Step 4: If you enable the Control Unassigned Chats Visibility toggle, chats not assigned to any user will be hidden from all users and will move to the Unassigned filter.

Step 5: If you disable this toggle, all users will be able to see chats that are not assigned to anyone.

NOTE: Only the admin and owner can have access to this feature.

If you have any further questions or concerns, please feel free to contact us at support@controlhippo.com.